Facts about NHS 24

NHS 24 was founded as a special health board on 6 April 2001. Regional contact centres followed, with Aberdeen the first to launch in May 2002, followed by Clydebank later that year and South Queensferry in 2003. 

Our role

From the start, we have delivered phone and online services providing people across Scotland with access to healthcare information and advice. 

We work in close partnership with all health boards and the Scottish Ambulance Service to provide essential services. 

The 111 service provides: 

  • urgent care for anyone who thinks they need A&E but its not life or limb threatening 
  • support for those with mental health distress
  • advice when the GP, pharmacy or dental practice is closed 

Our employees

We employ a range of specialist staff including: 

  • call handlers
  • dental nurses
  • phoneline advisors within Breathing Space
  • pharmacy advisors
  • physiotherapy advisors
  • nurse advisors 
  • health information advisors
  • psychological wellbeing practitioners
  • a diverse range of administrative and specialist roles 

We provide access to trusted health and care information and support through a range of services. 

These services are available to the public through a range of channels, including the web, webchat and phone. 

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