Celebrating Dr Jacqui Hepburn: Digital Disruptor Winner

Dr Jacqui Hepburn, our Deputy Chief Executive and Director of Workforce, has been honoured with the Digital Disruptor Award at the prestigious CCA Global Women in Leadership Awards. 

This accolade recognises women who are breaking barriers, innovating, and driving inclusion in technology and digital spaces. 

As Senior Responsible Officer for NHS 24’s Digital Transformation Programme, Jacqui’s leadership has been pivotal in reshaping how NHS 24 deliver care and support across Scotland. Under her guidance, the programme introduced cutting-edge solutions such as a new Contact Centre/Customer Relationship Management (CC/CRM) system, advanced decision-support tools, and enhancements to data storage and analysis. These innovations aim to create a more agile, connected, and patient-focused service, improving experiences for both staff and the public. 

(pictured third from the right, Dr Jacqui Hepburn won the Digital Disruptor Award for her management of NHS 24’s digital transformation programme.)

Reflecting on her achievement, Jacqui said: 
“I’m deeply honoured to receive this award. Digital transformation is about more than technology – it’s about empowering people, improving outcomes, and creating inclusive systems that work for everyone. This recognition is a testament to the incredible teams at NHS 24 who are driving change every day.”  

Her work exemplifies what it means to be a champion of innovation and inclusion in a rapidly evolving digital landscape. By fostering collaboration and embracing new technologies, Jacqui is helping NHS 24 lead the way in modernising healthcare delivery. 

• Read more on the award winners.