Access Care Team - Moray

Currently Closed

The Access Care Team is the single point of contact for all initial enquiries about care and support, making it easier and quicker for people to get the right information and services they need. The experienced and knowledgeable members of the Access Care Team, based at the Moray Council HQ Annexe on Elgin High Street, provide:
  • A single point of contact for people who are new to adult community care services which include care at home, equipment and day services
  • Information and advice about a range of community care services to enable people to be signposted to the support or services they need
  • An initial screening assessment aimed at resolving lower level care needs as quickly as possible
  • A speedier referral to the most appropriate service
  • A way to highlight concerns about a vulnerable adult.

Services Offered

  • Addiction
  • Adult
  • Advice & Support
  • Alcohol Misuse
  • Alzheimer's
  • Autistic Spectrum Disorders
  • Befriending
  • Benefits
  • Carers
  • Daytime Care
  • Dementia
  • Depression
  • Disability
  • Domestic Abuse Support
  • Family Support
  • Foodbank
  • Independent Living
  • Information & Signposting
  • Isolation and Loneliness
  • Learning Disabilities
  • Mobility Aids
  • Older Adults
  • Outreach Support
  • Personal Care
  • Physical Disability
  • Residential Care
  • Respite Care
  • Self-Directed Support
  • Welfare Rights


  • adapted toilets
  • disabled parking
  • guide dogs welcome
  • wheelchair access
  • assistance dog welcome
  • ground floor level

You can get in touch by calling 01343 563999 Monday to Friday from 8.45am to 5pm. If lines are busy please leave a message on the answer machine and a member of the team will call you back as soon as possible.

Enquires can be made by emailing If it’s easier, you can get a friend or relative to contact us on your behalf.

Opening times

Normal opening times

08:45 - 17:00
08:45 - 17:00
08:45 - 17:00
08:45 - 17:00
08:45 - 17:00

Contact details


Access Care Team
Moray Council
2-10 High Street
IV30 1BY

Contact Number

01343 563 999

If your situation is urgent, call this number for out of hours’ emergency

03457 565 656

Visit website
Last Updated: 10/10/2023
Report listing

Use this form to report a problem with this service or group.
For comments or complaints, use our feedback form.
If you're unwell or need medical advice, phone 111.