Investing in and appreciating our volunteers

NHS 24 is proud to share that we’ve recently received reaccreditation of the Investing in Volunteers award.

Delivered by Volunteer Scotland, the Investing in Volunteers scheme aims to:

• improve the quality of volunteering experience
• support organisations who want to acknowledge the contribution made by their volunteers

NHS 24 has two forums with a team of 45 dedicated and valued volunteers. Our Public Partnership Forum is made up of members of the public who give their time and share their ideas to help us shape and improve our services. Our Youth Forum gives similar opportunities to those aged between 16 to 26.

Fatemah Ghanem is a member of NHS 24’s Youth Forum. She explains how being a volunteer helps to make her voice heard.

“Volunteering with NHS-24 is truly rewarding. I volunteer because I understand the importance of the organisation’s work and want to ensure that the voices and needs of young people are heard and considered in any changes and improvements. I am also passionate to raise awareness about the services available for young people, especially in areas like mental health support. It’s an incredible opportunity to make a positive impact.”

Carol Cowan is an Engagement Officer for NHS 24’s Engagement Team, she said:

“We are delighted to have been accredited for the fourth time with the Investing in Volunteers award, as this highlights NHS 24’s efforts to providing a quality standard of volunteering opportunities within our organisation.

“It is a pleasure to work directly with our team of fantastic volunteers at NHS 24. We really value every single person’s contribution and wish to take this opportunity to say thank you for your time and effort to help us build and improve our services for your community.”

Find out more about volunteering opportunities at NHS 24

Read more about the Investing in Volunteers award